For over 30 years John Jeston has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer (CIO).

John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own consultancy, specialising in training and selected process service offerings.

John has authored and co-authored:

• the definitive book on the practical implementation of BPM, Business Process Management: Practical Guidelines to Successful Implementations, 2nd edition, by John Jeston & Johan Nelis, Elsevier, London, 2008, - which is recognized as world’s best practice


• Management by Process: A Roadmap to Sustainable Business Process Management, by John Jeston & Johan Nelis, Elsevier, 2008, London – the only book to provide a roadmap to sustainable BPM and High Performance Management


• Beyond Business Process Improvement, On To Business Transformation, by John C. Jeston, Meghan-Kiffer Press, Tampa, Florida, USA, 2009 - what lies beyond process improvement. What managers and executives need to know and how to start.