Wednesday, May 5, 2010

10:00 Business as usual is not an option. Rapid change is essential. But to what?

John Jeston

The ability to change and adapt quickly and effectively with committed and capable people is what will differentiate the winners in tomorrow’s business environment - especially in a world where change is the norm. Certainly improving your business processes alone is not enough: you will be required to go to a deeper level to fully realise the business benefits.

Yet, you must change, but to what; and if you accept the need to change, how do you do it? What are the critical success factors and how do you ensure that it is sustainable?

John Jeston will share his insight on what it takes for an organisation to address these questions. His pragmatic style will ensure this is not just another change management speech. This key note is guaranteed to challenge your thinking and give you new ideas.

11:15 Managing the soft side of BPM - How to build your own Process Community

Frits Bussemaker

We are moving from the Industrial era based on a "Command-and-Control" management to the new Information era based on "Connect-and-Collaborate". Organizations are more and more looking at a cooperation model. The value chain running through this model -the business process -  will require a fundamental different way to manage all involved. I.e. we are effectively building a process based community.

 This presentation will cover: 

·  personal experiences with building communities (e.g. founder/chairman BPM-Forum; iPoort; Program Director WCIT2010 conference)

·  the lessons learnt to build a business community (10 take aways)

·  a way to translate this into your own organisation.

12:00 How do you achieve success when implementing BPM-systems

Pascal Ravesteyn

For the integrated implementation of Business Process Management and supporting information systems many methods are available. Most of these methods, however, apply a one-size fits all approach and do not take into account the specific situation of the organization in which an information system is to be implemented. These situational factors, however, strongly determine the success of any implementation project. In this presentation a method is provided that establishes situational factors of and their influence on implementation methods. The provided method enables a more successful implementation project, because the project team can create a more suitable implementation method for business process management system implementation projects.

14:15 BPM Observatory

Didier Vanoverberghe

Is your company the leader of its market, sustainably ?

The aim of the Process Performance Maturity Management Model (2P3M) is to assess the level  to which process maturity contributes to the sustained competitiveness of the company on its market.

The idea is not simply to measure the implementation of the process-driven approach or simply running processes, but rather to evaluate in organisational and management terms, as well as in terms of results, how well "performance management, for creating value for the company and customers, is process-driven".

The maturity model provides a score for process,  for unity, or for a company as you used it. It gives benchmark, alert on weak points and open a simple way for actions.

The observatory is one application of the maturity model:

Where are the companies on performance management by the process? With what level of maturity? Which performance criteria? In what industry? Are there any best implemented? How are they deployed? How to lean to improve its own device? What obstacles are encountered, the pitfalls to avoid, to meet the prerequisites?

The BPM observatory addresses all these issues and aims to help companies evaluate and, where appropriate, improve performance management by processes.

15:00 Contribution of BPM for HR motivation

Annie Madrières

This talk will present the work in progress about motivation and steering processes, carried out by a workshop of the Club des Pilotes des Processus.

After a brief description of the workshop’s creation, the definition of the subject, and the method used, Annie Madrières will define the main features of the motivation for people at work :
- the issues of individual motivation
- the importance of the "collective" dimension

From these lines of thought, she then will expose the practical conclusions which have been drawn by the workshop members. For that, the contributions of some participants - managers and practitioners of steering processes - will be concisely presented.

To finish, Annie Madrieres will give further information about the continuation of the workshop activity, especially about the still unresolved problems that remain under discussion.

15:45 How to assure effective strategic alignment of Business Processes – MLearn approach 

Jorge S. Coelho

Most of the organizations are facing with the issue of business process alignment with business strategy.

Silo thinking  sometimes has been transferred from the chart to the business processes, this time horizontally.

One contribution for this comes from the fact that the Business Process concept is being used with many meanings and defined according many criteria. In some contexts Business Process is used like Michael Porter has introduced it, as a high level concept. In other contexts Business Process is considered like a workflow. The former has to do with the organizational dimension while the latter with the operational and organizative one. These two dimensions requires different approaches. The first should express the organizational strategy and governance practice while the second has an aim associated with operational improvement, so the concern deals with  reengineering and automatization.

This communication intends to present how MLearn methodology solves this issue, introducing the concept of organizational competences.

17:00 Mass market connection Process and its framework

François Henniman

At his presentation François Henniman will discuss the follow topics: